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MB2-228 Questions and Answers
Pass4sure MB2-228 Dumps with Real Questions & Practice Test
Answer: A, C
Which of the following statements are true for Microsoft CRM object dependencies?
An account can have only one account as its parent.
A contact must be associated with an Account.
An opportunity must be associated with an Account or Contact.
A contact can be associated with multiple parent accounts.
Answer: A, C
Bob is tasked with developing a web application to help in the organization and
assignment of tasks in Microsoft CRM. One of the requirements for this application is to generate a set of task activities and assign them to specific users. Which of the following methods can Bob use to meet this requirement?
CRMActivity.Handle() method moves an activity to the In Progress (WIPBin) queue of the user.
CRMActivily.Route() method moves the activity to the private or public queue of the user or does auto-routing.
BizUser.Queue() method can be used to assign to a specific user work in progress queue. BizUser.Queue() method can be used to assign to a specific user? work in
Assign activities to public queues configured to automatically assign tasks to users
based on predetermined criteria.
Answer: A, B
Which of the following statements are true for Pole-Based Security in Microsoft
Privileges cannot be modified at the user level.
The roles you create for your business unit are inherited by all of the business units below it in the hierarchy.
Roles are configurable within each Microsoft CRM Sales Territory.
The roles you create in MS CRM are replicated in Active Directory Schema as
Answer: A, B, D
Which or the following statements about deleting objects in Microsoft CRM are true?
When deleting an object, all the child objects are deleted or the delete fails and none are deleted.
When deleting an account, the account won be deleted if there is an open contract
for the account.
When deleting an account, if the caller doesn have privileges that allow deletion of
all child objects, account will be flagged for deletion and an activity requesting deletion or any child objects will be created for the owner or those objects. When the owner deletes the child objects, the account deletion operation will proceed.
When deleting an account, all child objects will no longer be associated with the
Answer: A, B
Is there any difference between Incidents and Cases?
Yes. Incidents are customer requests for assistance, whereas Cases are customer requests for service.
Yes. Cases are issues that can be tracked by case numbers, and can be assigned to
CRM Users Work in progress queues, whereas incidents are limited to the Service module in the application scope and are informational only.
Yes. Incidents have different Status and Status Reasons than Cases.
No. The Microsoft CRM Application uses the term “Cases”. The Microsoft CRM
platform uses the term “Incidents”.
Below is a list of a user access rights defined by their role for specific records in
Microsoft CRM: Account: Append To Contact Append and Append To Opportunity: Append
Note: Append and Append To
Which of the following actions is possible based on these rights?
User can add a note to an opportunity.
User can associate an opportunity with an account.
User can associate a contact with an account.
User can associate a note with an account.
You are designing an application which will perform many diverse actions against the
Microsoft Business Solutions CRM platform. While reviewing your custom application requirements you notice that custom business logic must be repeatedly applied when updating Accounts and Contacts. Your application will be written using C or VB.NET. Which choice represents a best practice in designing this code?
Use a global procedure to act on the account or contact for code modularity. Using runtime type information the object type can be detected and acted upon accordingly.
Define a base class that implements the functionality. Create a class that inherits
from this class, CRMAccount, and CRMContact. Use the inherited functionality to act on the inherited account or contact using polymorphism.
Use an abstract base class to define methods to encapsulate the needed business logic. Then implement the inherited classes using the base class the methods to act on
Use a template based solution to implement the functionality. Declare the required
methods to act on the account or contact and temolated constructors for CRMAccount and CRMContact.
While developing an application that interacts with the Microsoft Business Solutions CRM, you are assigned the task of creating an XML string for use in a fetch XML query. What is a best practice to obtain the value representing the object type Account in Microsoft Business Solutions CRM 1.2?
Use the integer value documented in the Microsoft Business Solutions CRM SDK.
Use the value provided by the Microsoft.CRM.Proxy.ObjectType.otAccount.
Use the value provided by Microsoft.Crm.Platform.Types.ObjectType.otAccount
Use the value provided by Microsoft.Crm.Platform.Proxy.ObjectType.otAccount.
You are tasked with developing an application which searches against accounts and contacts stored in Microsoft Business Solutions CRM. A design goal for the application states that the queries should execute as efficiently as possible. Which of the following represent a supported best practice that you would apply to achieve this goal?
You create a COM+ component to be deployed on the Microsoft Business Solutions CRM server. This component uses the COM Proxy interface to retrieve information. The information is marshaled back to the client using Net Remoting in binary format.
After the first call to BizUser.WhoAml(), you cache the CUserAuth instance in a
Session variable for future calls.
You create stored procedures on the Microsoft Sql Server instance serving the
Microsoft Business Solutions CRM installation database. You then use ADO.Net to access these stored procedures to efficiently query the database.
You create a COM+ component to be deployed on the Microsoft Sql Server instance serving the Microsoft Business Solutions CRM installation database. This
component uses ADO.Net to retrieve the information from custom stored procedures. The information is marshaled back to the client using .Net Remoting in binary format.
You are a developing an application which queries the Microsoft Business Solutions CRM Server based on input from the user. The information is returned as XML and is to be displayed to the user in HTML format as efficiently as possible. Which choice represents a best practice in presenting the returned information to the user?
Use the .Net XmlDocument class to read the Xml. Select the result nodes using XPath and read through the nodes building an HTML output string for display to the user.
Use an ADO.Net Dataset to read the Xml. Iterate through the dataset building an HTML output string for display to the user.
Use the .Net XmlSerializer class to implement custom classes that represent data returned. Once the Xml data is deserialized, render it into HTML through a custom
method in the class.
Transform the XML into HTML using XSLT transformations.
Which statements represent best practices for using a Post-URL step in a Microsoft Business Solutions CRM Work flow process?
Use as the last step in the work flow.
Use for non-critical processing.
Use to open a new window to capture additional information from the user.
Use as a means to write critical business data to a back-end application.
Answer: A, B
Microsoft MB2-228 Exam (Microsoft CRM Extending MS CRM 1.2 with .NET) Detailed InformationMicrosoft Certification Program benefits
Learn about the benefits of the Microsoft Certification Program. Find answers to frequently asked questions regarding program benefits and Microsoft accounts.
Q. What are the benefits of achieving a Microsoft Certification?
Microsoft Certification is an industry standard that is recognised worldwide. After you earn your Microsoft Certification, you have access to a number of benefits, which can be found on your benefits and exams dashboard.
Q. What will I find on the benefits and exams dashboard and who has access?
Individuals who have passed a Microsoft exam have access to the benefits and exams dashboard.
On the site, you will find:
A downloadable version of your certificate (you can order a printed copy); MOS members will need their Certiport login information
Your official Microsoft Certification downloadable transcript and access to the transcript-sharing tool
A tool to create and download certification logos
Your contact preferences and profile
Your Certification Planner
A sign up for the MCP Flash newsletters
Promotional offers, discounts and additional services
Q. What is a Charter certificate?
Charter Members are the pioneering group of individuals who achieve a certification within six months following the retail release date of the certification. (People who pass the beta exams will receive the Charter certificate after the certification is commercially released.) Charter Members are recognised by being given the Charter version of the certificate acknowledging their early adoption of the technology solution. The Charter version of the certificate includes the word "Charter".
Q. Which certifications are eligible for Charter status?
If you have any of the following certifications, you are eligible for the Charter certificate: Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solutions Developer (MCSD), Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Solutions Master (MCSM), or Microsoft Certified Professional Developer (MCPD). Exceptions include those certifications that are released when the technology covered is no longer the latest version of the technology. These include the MCSA: Windows 7, the MCSA: SQL Server 2008 and the MCSA: Windows Server 2008.
In addition, Microsoft Specialist (Specialist) certifications released in and after September 2015 are also eligible for Charter status, including all Windows 10, Big Data Analytics and Cloud Data Platform Specialist certifications.
Q. How much time do I have to order my Charter certificate?
You can digitally download or order your Charter certificate at any point after it is earned.
Q. When does the Charter certificate period start for localised exams?
The six-month "clock" start time is based on the earliest time the certification can be earned, which is typically based on English-language exam availability. For example, if an exam is available in German two months after the English version is available, the German candidate has only four more months to earn a Charter certificate.
Q. I have heard that Microsoft sponsors an Elevate America veterans initiative to help our country's veterans and their spouses acquire the skills and resources that they need to be successful in today's workplace. What is this initiative?
Through this initiative, Microsoft convenes a coalition of public, private and non-profit organisations that are interested in contributing expertise, cash and in-kind resources to help U.S. veterans and their spouses build the skills and access the resources that they need to be successful in today's workforce.
Accessing the benefits and exams dashboard
Q. How do I qualify for access to the benefits and exams dashboard?
The benefits and exams dashboard is available if you have passed a Microsoft qualified exam. It provides customised resources specific to your achievements and certifications.
Sign in to the benefits and exams dashboard
Q. How do I access the Microsoft Certification benefits and exams dashboard for the first time?
After you pass your first Microsoft Certification exam, you will receive a welcome email message outlining the steps needed to gain access to the benefits and exams dashboard. Please check your junk folder to ensure that the automatic email message is not blocked by your spam filter. Here are the instructions you will receive in the email message.
Create a Microsoft account if you don't already have one.
On your first visit, click on the link provided in the email and use your Microsoft account to log in to the benefits and exams dashboard.
Note This must be done within 90 days of receiving the email to meet security requirements.
In some cases, you may be required to enter your Microsoft Certification ID (MC ID) and temporary access code, which will be supplied in the email message.
On future visits, log in to the benefits and exams dashboard using the same Microsoft account.
For assistance, go to Microsoft training and certification help.
Q. I do not know my Microsoft Certification ID (formerly MCP ID). What should I do?
Your MC ID is shown in your welcome email as well as in the profile information on the benefits and exams dashboard. If you are unable to access the benefits and exams dashboard, contact your Microsoft Regional Service Centre for assistance.
Q. What is the access code required for the benefits and exams dashboard?
An access code is a unique code that allows first-time access to the benefits and exams dashboard and, if required, is provided in your welcome email. You can only use the access code to sign in to the benefits and exams dashboard for the first time. If you misplace your code or it has retired, contact your Microsoft Regional Service Centre for assistance.
Q. How long does it take for my data to update after accessing the benefits and exams dashboard for the first time?
After you register, you must wait 24 hours before accessing your program benefits.
Q. I am a returning user and cannot access the benefits and exams dashboard. How do I gain access?
If you cannot remember the Microsoft account information associated with your account, or you have other difficulty accessing the benefits and exams dashboard, contact the Microsoft Regional Service Centre in your area.
Note If you have a Hotmail account, MSN email account or Microsoft Passport, it is your Microsoft account.
Q. I saved the URL to my Microsoft Certification Program benefits in my Favourites, but when I navigate there I am redirected to a sign-in page, not the page I am trying to access.
Because online benefits are available only to eligible Microsoft Certification Program members, you must enter your Microsoft account credentials to access your online benefits. After your account is authenticated, you will be redirected to the page you are trying to access.
Q. Why is my name on the benefits and exams dashboard different from what it is in my Microsoft Personal Profile?
You are required to use your legal name for the benefits and exams dashboard. The Microsoft Personal Profile is associated with your Microsoft account.
Q. How do I update my legal name?
To update your legal name, contact your Microsoft Regional Service Centre.
Q. How do I update the information in my Microsoft Personal Profile?
You can update your Microsoft Personal Profile in the Profile Centre.
To change the name that is associated with your Microsoft Certification ID (formerly, MCP ID), contact your Microsoft Regional Service Centre.
Q. I updated my email address at the Profile Centre, but it was not changed on my Microsoft Certification transcript. What is wrong?
It can take up to 48 hours for changes in your profile to appear on your Microsoft Certification transcript. Check your transcript later to verify that your email address has been updated.
Q. I entered an email address in my Microsoft Personal Profile, but the email field is still blank. What happened?
After you update your Personal Profile, a message is sent to the email address noted in your profile. For the changes to be saved, you must follow the instructions in the email message to confirm the update. Otherwise, the email address in your profile will be removed because it has not been confirmed.
Q. How do I use the Microsoft Certification logos, and what are my rights and responsibilities when I use them?
When you access the logo tool, you are required to read and accept the MCP logo guidelines to correctly promote your relationship with Microsoft and to protect the integrity of the logos. You must sign in to the benefits and exams dashboard in order to access these guidelines.
Q. How can I download electronic files of Microsoft Certification logos?
Logos are available for download from the benefits and exams dashboard.
Q. I passed a test a week ago and I want to print my logo, but I cannot select it for printing.
The test that you passed might not qualify you to print that specific logo. If you believe this is an error, contact the Microsoft Regional Service Centre.
Q. How do I report misuse of a Microsoft Certification logo?
Contact the Microsoft Regional Service Centre.
Microsoft account and Profile Centre
Q. What is Microsoft account?
Microsoft account (formerly Windows Live ID) enables you to simply use your email address and password to sign in. After you create your Microsoft account, you can access all Microsoft account sites and services. If you already have an MSN Hotmail, MSN Messenger or Passport account, it is your Microsoft account.
Learn more about Microsoft account.
Q. If I do not have a Microsoft account, do I need to set one up to access the benefits and exams dashboard?
Yes. You can sign up for a Microsoft account now. You will not be able to access the benefits and exams dashboard without one.
Q. If I already have a Microsoft account, can I use it to access the benefits and exams dashboard?
Q. I do not remember the Microsoft account I used to access the benefits and exams dashboard. What should I do?
If you cannot remember the Microsoft account that you used to access the benefits and exams dashboard, contact your Microsoft Regional Service Centre for assistance.
Q. Will my Microsoft account expire?
If your Microsoft account is unused for one year, your Microsoft account may expire, and you may need to re-establish a Microsoft account.
Q. How do I update my profile?
Log in to the benefits and exams dashboard and, under the Account menu in the top right corner of the page, click Profile settings.
Q. What should I regularly update in my profile?
Update the following information to ensure that you receive communications from Microsoft:
Your contact preferences: Specify whether you want to receive promotional information about Microsoft products, services and events.
Your personal information: View, add or edit your personal contact information, such as your email address, business or personal address and phone numbers.
Your business information: View, add or edit information about your job and your organisation so that we can personalise content and recommend materials that match your job, organisation or industry.
Your technology preferences: View, add or edit information about your technology interests so that we can personalise content and recommend materials that match your interests.
Q. What if I do not want to receive email messages from Microsoft?
You are under no obligation to receive email messages from Microsoft. However, if you indicate that you do not want to receive communications from Microsoft through email, you cannot receive e-newsletters, such as the MCP Flash and MCT Flash. These communications provide up-to-date information on changes in training and certification resources, such as discontinued exams, Microsoft Certified Professional (MCP) benefits and special offers.
Q. How do I ensure that I receive communications by email?
Visit the Microsoft Profile Centre to indicate that you want to receive email messages from Microsoft.
Sign in to the Microsoft Profile Center to view and update your profile
Profile Center screenshot
Click My Contact Preferences, located on either the Profile Centre home page (shown above) or on the left-hand side of the page (shown below). Select E-Mail Address, and then click Save.
Note You can always unsubscribe from selected e-newsletters. However, if you do not select the E-Mail Address option, Microsoft cannot send you any information by email, including product notifications and news.
My Contact Preferences screenshot
Sign-up for e-newsletters: Select Manage Subscriptions on the left-hand side of the page. Tick all of the subscriptions that you want to receive, and then click Subscribe. You can also unsubscribe from publications.
Accessing your transcript
Q. Where can I find my transcript or see which exams I have passed?
Access your transcript from the benefits and exams dashboard.
Under the section called Transcript, click on the View link.
Q. How do I give my employer or others access to my transcript via a secure connection that they can trust?
Microsoft offers a tool called Transcript Sharing, which can be accessed from the benefits and exams dashboard. Under the section called Transcript, click the Share link.
You will be asked to create an Access Code (which can be changed at any time) and given a Transcript ID. You will then provide these two codes to your selected audience, along with a URL to view your transcript.
Q. I have certifications from multiple providers; can I combine all my credentials into one transcript?
Microsoft has worked with the IT Certification Council (ITCC), along with other industry certification providers, to provide MCPs with the opportunity to create one transcript across providers. Under the Transcript section of the benefits and exams dashboard, click Create a multi-vendor transcript. You will then be asked to provide your transcript sharing codes. The transcript sharing code can be found by clicking Share your transcript.
Q. What if I cannot print or access my transcript?
If you cannot print or access your transcript, contact your Microsoft Regional Service Centre.
To ensure a prompt response:
Use the email address associated with your Microsoft Certification ID (MC ID), if possible.
Have your Microsoft Certification ID number available.
If you do not know your Microsoft Certification ID, have other information available, such as your address, telephone number, exam numbers and completion dates.
Q. I viewed my transcript but it is missing data. Why can't I see all my data?
It can take up to two weeks for Microsoft to receive and process your exam records. If it has been more than two weeks since you took your exam, and the results still do not appear on your transcript, or if you notice any other problems, contact your Microsoft Regional Service Centre.
Training and certification from Microsoft
Fulfill your potential and make the most of your investment in Microsoft technology with certification, classroom training, e-learning, and books from Microsoft and Microsoft Learning Partners.
A Microsoft Certification validates your expertise in a Microsoft technology. As a Microsoft Certified Professional, you’ll have access to community resources and tools that allow you to exchange ideas with peers, increase your knowledge and skills, and broaden your career opportunities.
Microsoft Certified Trainers
Microsoft Certified Trainers (MCTs) are classroom and e-learning instructors, training and certification consultants, authors, conference presenters, and user group leaders who combine their expertise, experience, and passion for training and leadership to help Microsoft customers and partners realize their full learning potential.
Microsoft Learning Partners
Microsoft Partners with the Learning competency (Learning Partners) are training companies that meet stringent Microsoft qualifications to train IT professionals and developers on Microsoft technologies.
Microsoft Imagine Academy
The Microsoft Imagine Academy program connects the world of education to the world of work by enabling faculty and students to acquire new technology skills in an academic setting.
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MB2-228 Microsoft CRM Extending MS CRM 1.2 with .NET
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it be doubtless problematic to find a business, massive or small, that does not use Microsoft utility. even if it's Microsoft's workplace productivity suite or the trade mail platform, Microsoft's application looks ubiquitous. however Microsoft isn't very nearly very own productivity items. It also has a suite of commercial enterprise applications for enterprise useful resource planning (ERP) and customer relationship administration (CRM). Dynamics CRM 4 is Microsoft's flagship CRM product that's seeing stiff competitors from standalone CRM items from companies similar to Salesforce.com. Microsoft in early 2008 moved to additional extend the appeal of Dynamics CRM four with the aid of releasing a hosted version for shoppers that do not want to manage an on-premises product. In November 2009, Microsoft launched an aggressive initiative aimed toward luring Salesforce.com consumers away.
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